Professional Experience
Career Journey
14+ years building intelligent systems and leading engineering teams. 9 years in AI/ML, 4 years focused on generative AI.
Senior Manager, Software Engineering
CurrentDefining the AI strategy across two fronts: embedding agentic AI and intelligent automation into New Relic's observability platform, and transforming internal developer productivity through multi-agent orchestration, self-adaptive systems, and applied intelligence — shipping AI-native features at scale into mission-critical, data-intensive products. Leading New Relic's AI Community of Practice, driving AI adoption and knowledge sharing across the organization.
Engineering Manager
Leading AI transformation and building autonomous customer support solutions.
Key Achievements:
- Built enterprise AI platform achieving 99.9% uptime
- Launched 3 AI products: Autopilot, ZeroQ, and enterprise chatbot
- Engineered hybrid search with OpenSearch and pgvector
- Leading 12-person engineering team
Vice President of Engineering
Led engineering transformation achieving Gartner recognition and 344% revenue growth.
Key Achievements:
- Drove ARR from $900K to $4M in 24 months
- Featured in Gartner® Magic Quadrant for VoC Platforms
- Built AI agents processing 1B+ data points across 50+ sources
- Served as CISO and achieved SOC2, GDPR, and HIPAA compliance, opening new markets
- Led 35 engineers across R&D, Product development, DevOps, and Compliance
Lead Technical Consultant
Led enterprise delivery teams and contributed to GPT-3 foundation model development.
Key Achievements:
- Grew revenue from $1.5M to $2.3M leading three teams
- Key contributor to GPT-3 pre-training and fine-tuning
- Maintained HIPAA/SOC2 compliance for healthcare clients
Lead Technical Consultant
Built production ML systems for e-commerce personalization and quality control.
Key Achievements:
- Built recommendation engine improving conversions by 45%
- Deployed computer vision QC with 99.7% accuracy
- Reduced quality control costs by 60%
Core Competencies
Artificial Intelligence
Agentic AI, multi-agent orchestration, RAG, and AI-native systems at enterprise scale
Engineering
Microservices, event-driven architecture, AWS, Kafka, and scalable systems
Team Building
VP-level experience building high-performing engineering teams