Professional Experience
Career Journey
16+ years building SaaS platforms, distributed systems, and AI-driven products. From recommendation systems and computer vision to GenAI, multi-cloud, and enterprise AI transformation.
Engineering Leader
CurrentDriving company-wide AI-first transformation. Architecting AI-native systems integrated into the observability platform, and building a large-scale enterprise knowledge platform processing data across ~3.5 million repositories, documents, and enterprise sources. Leading the AI Community of Practice and establishing AI governance frameworks across the organization.
Key Achievements:
- Own the enterprise AI platform and AI-native product initiatives
- Build a large-scale enterprise knowledge platform spanning ~3.5M repositories, documents, and data sources
- Lead end-to-end domain-specific model lifecycle: data preparation, fine-tuning, deployment
- Deliver critical AI systems from stalled state to production within aggressive timelines
- Establish AI governance frameworks driving organization-wide adoption
- Lead New Relic's AI Community of Practice
Engineering Leader
Built and scaled HappyFox's AI platform from the ground up — enabling enterprise-grade AI products and supporting platform-led growth across the customer base.
Key Achievements:
- Drove 125% ARR growth through platform-led expansion
- Built and scaled the AI platform from the ground up, enabling multiple enterprise-grade products
- Delivered AI-powered systems including autonomous agents and intelligent assistants
- Designed hybrid retrieval systems combining structured and unstructured data
- Optimized infrastructure and inference workflows for efficiency and cost
- Supported enterprise sales, RFPs, and customer solutioning
Vice President of Engineering
Led end-to-end engineering transformation across global enterprise deployments. Rebuilt product architecture from scratch, drove multi-cloud and on-premise strategy, and served as acting CISO across global compliance standards.
Key Achievements:
- Drove 567% ARR growth in 24 months
- Designed multi-cloud and on-premise architecture across 25+ enterprise deployments and 4 regions with DR
- Served as acting CISO — SOC2, HIPAA, GDPR, PCI DSS, and ISO compliance
- Reduced onboarding time from 6–12 months to 1 week–3 months via automation and forward deployment
- Rebuilt product architecture from scratch, improving scalability and deployment efficiency
- Built AI-driven XM platform capabilities for large-scale data processing
- Featured in Gartner® Magic Quadrant for VoC Platforms
- Led 35 engineers across R&D, Product, DevOps, and Compliance
Senior Technical Architect
Led architecture and delivery of enterprise healthcare platforms across multiple teams, with applied ML contributions in regulated environments.
Key Achievements:
- Led architecture and delivery of enterprise healthcare platforms across multiple teams
- Managed large-scale software delivery aligned with client requirements
- Ensured compliance with healthcare data and security standards (HIPAA, SOC2)
- Contributed to applied ML work within enterprise environments
Senior Principal Engineer
Delivered large-scale SaaS and enterprise applications across industries — including production recommendation systems and computer vision pipelines.
Key Achievements:
- Delivered large-scale SaaS and enterprise applications across multiple industries
- Built recommendation systems handling high-volume user interactions
- Developed computer vision-based systems for large-scale processing workflows
- Led end-to-end engineering — architecture, development, and deployment
- Worked closely with enterprise customers on solution design and execution
Core Competencies
Artificial Intelligence
GenAI, agentic systems, LLMs/SLMs, RAG, fine-tuning, and AI platform architecture
Engineering
SaaS, distributed systems, multi-cloud (AWS/GCP/Azure), MLOps, and enterprise scalability
Team Building
VP-level org scaling, enterprise sales support, and CISO-grade compliance